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Terms and Conditions

Last Updated: November 14, 2025
Effective Date: November 14, 2025

Welcome to Homeware 4 U!

These Terms and Conditions govern your use of the Homeware 4 U website located at https://homeware-4u.com and any purchases made through our online store.

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Business Information

Company Name: Homeware 4 U
Website: https://homeware-4u.com
Email: moeen@homeware-4u.com
Phone: +92 3129879988
WhatsApp: +92 3129879988
Location: Pakistan

We operate as an e-commerce business serving customers across Pakistan only.

2. Definitions

"We," "Us," "Our" refers to Homeware 4 U
"You," "Your," "Customer" refers to the person using our website or placing orders
"Website" refers to https://homeware-4u.com
"Product(s)" refers to items available for purchase on our website
"Order" refers to your request to purchase products from us
"PKR" refers to Pakistani Rupees

3. Products and Pricing

Product Information

We strive for accuracy in product descriptions, images, specifications, and prices
Product colours may vary slightly from images due to screen display settings
Products are subject to availability
We reserve the right to discontinue products without notice

Pricing

All prices are displayed in Pakistani Rupees (PKR)
Prices are subject to change without prior notice
The price applicable is the price displayed at the time you place your order
We reserve the right to correct pricing errors
Delivery charges apply based on weight of parcel

Product Availability

Product availability is not guaranteed until order confirmation
If a product becomes unavailable after you order, we will notify you and offer alternatives or a refund
We reserve the right to limit quantities per customer

4. User Accounts

Registration

When you create an account, you agree to:

Provide accurate, current, and complete information
Update your information to keep it accurate
Maintain the security and confidentiality of your password
Notify us immediately of any unauthorised use of your account
Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate accounts that:

Violate these Terms and Conditions
Engage in fraudulent activity
Abuse our return/refund policies
Provide false information
Harass our staff or other customers

5. Ordering Process

Placing Orders

Browse products and add items to your shopping cart
Proceed to checkout and provide delivery information
Select your payment method (Cash on Delivery or online payment)
Review your order summary before confirming
Submit your order

Order Confirmation

You will receive an order confirmation via email/SMS
Order confirmation does not guarantee order acceptance
We reserve the right to accept or reject any order
We may contact you to verify order details or payment information

Order Cancellation by Us

We may cancel orders if:

Product is out of stock or discontinued
Pricing or product information was incorrect
Payment cannot be verified or processed
Delivery address is unserviceable
Fraudulent activity is suspected

You will be notified within 24-48 hours if we cancel your order, and any payment will be refunded.

Order Cancellation by You

Contact us immediately at support@homeware-4u.com or +92 3129879988
Orders can be cancelled before shipment
Once shipped, cancellation is not possible (return policy applies)
COD orders can be cancelled anytime before delivery

6. Payment Terms

Payment Methods

We accept:

Cash on Delivery (COD): Pay in cash when you receive your order
Online Payment: Pay in advance Easypaisa / Jazzcash / Bank Transfer to RAAST ID 03129879988

Cash on Delivery (COD)

Payment made directly to the delivery person upon receipt
We may verify COD orders via phone call
Exact payment amount preferred (change may not be available)
Refusal to pay upon delivery may result in account suspension

Online Payments

Processed through customer's bank or wallet app
Payment must be completed before order processing
We do not store complete credit/debit card information
Transaction failures: Contact your bank or our customer service

Payment Security

We are not responsible for unauthorised payment method use

7. Shipping and Delivery

Delivery Coverage

We deliver across Pakistan including:

Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and other major cities
Remote areas may have extended delivery times or additional charges

Delivery Timeframes

Estimated delivery: Less than 10 business days (varies by location)
Delivery times are estimates, not guarantees
Delays may occur due to courier issues, weather, or unforeseen circumstances
We are not liable for carrier delays beyond our control

Delivery Charges

Standard delivery charges apply based on your location and order value
Delivery charges displayed at checkout before order confirmation
Free delivery may be offered on promotional basis

Delivery Process

Courier will contact you to arrange delivery
Ensure someone is available to receive the order
Valid ID may be required at delivery
Delivery person will not wait beyond reasonable time

Risk Transfer

Risk of loss or damage transfers to you upon delivery. Inspect products immediately upon receipt.

Undeliverable Orders

If delivery fails due to:

Incorrect address provided
Customer unavailable after multiple attempts
Refusal to accept delivery

We may return the item and charge return shipping costs or cancel the order.

8. Returns, Refunds, and Exchanges

7-Day Return Policy

Return Eligibility:

Products can be returned within 7 days of delivery
You must inform us within 3 days of receiving the product if you wish to return it
Contact us at moeen@homeware-4u.com or +92 3129879988 within 3 days
Physical return must be completed within 7 days of delivery

Return Conditions: Products must be:

Unused and in original condition
In original packaging with all tags and labels intact
Complete with all accessories, manuals, and free gifts (if any)
Not damaged or altered

Non-Returnable Items:

Products damaged due to misuse or negligence
Products without original packaging or tags
Hygiene-related items (unless defective)
Items marked as "non-returnable"
Items after the 7-day return period

Defective or Damaged Products

If you receive a defective or damaged product:

Notify us within 3 days of delivery with photos/video evidence
We will arrange replacement or full refund
Return shipping costs covered by us for defective items
We may arrange product inspection before processing return

Return Process

Contact us within 3 days of receiving the product
Email moeen@homeware-4u.com or call +92 3129879988
Provide order number, product details, and reason for return
Await return authorisation and instructions
Pack the item securely in original packaging
Ship to the address provided (within 7 days of delivery)
Refund processed after product inspection

Refund Policy

Refunds processed within 7-10 business days after receiving returned item
Refund amount: Product price (delivery charges non-refundable except for defective items)
Refund method: Original payment method (online payments) or bank transfer (COD orders)
We notify you once refund is processed

Exchanges

Product exchanges subject to availability
Contact us to arrange exchange
Same return conditions apply
Price difference may apply for different product

9. Intellectual Property Rights

Ownership

Unless otherwise stated, Homeware 4 U owns or licenses all intellectual property rights for content on this website, including:

Website design, layout, and graphics
Product descriptions (where original)
Logos, trademarks, and brand elements
Original written content and images

Permitted Use

You may:

View and browse the website for personal use
Print product pages for personal reference
Share links to our website on social media
Screenshot products for personal shopping purposes

Prohibited Use

You must NOT:

Copy content for commercial use or competing websites
Use product images on other e-commerce platforms
Reproduce content without written permission
Use our trademarks, logos, or brand elements without authorization
Scrape, mine, or extract data using automated tools
Modify or create derivative works from our content

Third-Party Content

Some product images and descriptions are provided by manufacturers and may be subject to their copyright.

10. Product Reviews and Comments

Posting Reviews

Customers may post product reviews and comments. By posting, you agree that:

Reviews reflect your genuine experience with the product
Content is respectful, appropriate, and truthful
You will not post offensive, defamatory, or inappropriate material
You own rights to any photos or content you submit
We may use your reviews in marketing materials

Review Guidelines

Reviews must not:

Contain profanity, hate speech, or discriminatory content
Violate privacy or intellectual property rights
Be fraudulent, misleading, or posted by competitors
Promote competing businesses or include spam
Be unrelated to the product being reviewed

Our Rights

We reserve the right to:

Edit or remove reviews that violate guidelines
Moderate reviews before publication
Remove fake or suspicious reviews
Use approved reviews in our marketing

Disclaimer: Reviews represent individual customer opinions and do not reflect official views of Homeware 4 U.

11. Privacy and Cookies

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Cookies

We use cookies to:

Remember items in your shopping cart
Keep you logged into your account
Understand website usage patterns
Provide personalized recommendations

Cookie Types:

Essential Cookies: Required for website functionality (cannot be disabled)
Analytics Cookies: Help improve user experience (optional)
Marketing Cookies: Enable personalized content (optional)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

12. Links to and from Our Website

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for:

Content on external websites
Privacy practices of other sites
Products or services offered by third parties

We encourage you to review the terms and privacy policies of any external sites you visit.

Links to Our Website

You may link to our homepage provided:

The link is not misleading or deceptive
It does not falsely imply endorsement or partnership
Your website does not contain illegal or offensive material
The link fits appropriately within your content

You may NOT:

Use our logo without written permission
Frame our website within another site
Deep-link to internal pages without permission
Create false affiliation or partnership claims

For commercial partnerships or affiliate opportunities, contact moeen@homeware-4u.com

13. Warranties and Disclaimers

Product Warranties

Products come with manufacturer warranties where applicable
Warranty terms vary by product and manufacturer
Contact us for warranty claims or issues
We facilitate warranty claims but are not the warranty provider

Website Disclaimer

We strive for accuracy but cannot guarantee error-free information
Product descriptions are for general guidance
Prices and availability subject to change without notice
Website availability not guaranteed (maintenance, technical issues)
We do not warrant that products meet your specific requirements

Limitation of Use

Products are sold for personal household use unless otherwise stated. We are not liable for:

Misuse of products
Damage from improper use or care
Failure to follow product instructions
Use for commercial purposes without authorization

14. Limitation of Liability

To the maximum extent permitted by Pakistani law:

Our Liability is Limited

Maximum liability limited to the total amount of your order
Not liable for indirect, consequential, or incidental damages
Not liable for loss of profits, data, or business opportunities
Not liable for delays or failures due to circumstances beyond our control

Exceptions

This limitation does not apply to:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be limited under Pakistani law
Your statutory consumer rights under Pakistani law

Your Statutory Rights

Nothing in these terms affects your statutory consumer rights under Pakistani law.

15. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters (floods, earthquakes, storms)
Government actions, restrictions, or lockdowns
War, terrorism, or civil unrest
Public health emergencies or pandemics
Strikes, labor disputes, or industrial action
Internet or telecommunications failures
Power outages or utility failures
Supplier or courier delays beyond our control

In such events, we will make reasonable efforts to fulfill orders but may need to delay or cancel without liability.

16. Dispute Resolution

Customer Service First

Before taking formal action, please contact us:

Email: moeen@homeware-4u.com
Phone: +92 3129879988
WhatsApp: +92 3129879988

We commit to resolving complaints within 7-14 business days.

Informal Resolution

Most disputes can be resolved through direct communication. We encourage you to work with us to find mutually satisfactory solutions.

Mediation

If we cannot resolve disputes directly, both parties agree to attempt good-faith mediation before pursuing legal action.

Legal Action

If mediation fails, disputes shall be resolved through the courts of Pakistan.

17. Governing Law and Jurisdiction

Applicable Law

These Terms and Conditions are governed by the laws of Pakistan, including:

Electronic Transactions Ordinance 2002
Consumer Protection Laws of Pakistan
Contract Law and Commercial Regulations of Pakistan

Jurisdiction

Any disputes arising from your use of this website or purchases shall be subject to the exclusive jurisdiction of the courts in Pakistan.

Language

These Terms and Conditions are written in English. In case of translation into other languages, the English version shall prevail in case of any discrepancies.

18. General Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Homeware 4 U.

Sever-ability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor entity.

Independent Contractors

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Homeware 4 U.

19. Changes to Terms and Conditions

Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes become effective immediately upon posting to this page.

Notification

For significant changes, we will:

Update the "Last Modified" date at the top
Post a notice on our website
Email registered customers (for major changes)

Your Acceptance

Continued use of our website after changes constitutes acceptance of modified terms. If you disagree with changes, please discontinue use and contact us to close your account.

Review Regularly

We encourage you to review these Terms periodically to stay informed of any updates.

20. Contact Information

For questions, concerns, or assistance regarding these Terms and Conditions:

Homeware 4 U Customer Service

📧 Email: moeen@homeware-4u.com
📞 Phone: +92 3129879988
💬 WhatsApp: +92 3129879988
🌐 Website: https://homeware-4u.com

Response Time: We aim to respond within 48 hours
Business Hours: [Your operating hours]

Acknowledgment

By using the Homeware 4 U website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Homeware 4 U for your home essentials!

These Terms and Conditions are effective as of November 14, 2025